COVID-19

Branch Hours Effective March 21, 2020

We are ready to serve you.

We understand your concerns during this time, so we're taking additional steps to keep our spaces safe for you and our employees. We have increased deep cleaning of our branches, every business day, including sanitizing all surfaces, door handles, ATM keypads and screens, pin pads, chair handles, desks, reception areas, and teller wickets. Hand sanitizer and wipes are available in branch for use by both employees and members.

Bank with us remotely.

You can do most of your banking online, including bill payments using your smartphone, computer, or other mobile device. Download the Spruce Credit Union mobile banking app available on the App Store or Google Play.

• Web:sprucecu.bc.ca
• Using your personal computer, check your balances, pay your bills, transfer money. Not signed up for online banking?  Connect with us today.
• Mobile App: Available in the Apple and Google stores
• check your balances, pay your bills, transfer money, deposit cheques remotely
• ATMs
• Our ATMs provide 24/7 access to your account
• Night Depository
• Call us: We are experiencing a higher volume of calls and response times may be longer than normal.  250 562-5415.

 If you do not currently have online banking access contact as at 250 562 5415, someone will be glad to help you.

You can speak to us live.

We are committed to being here for you:  our local team can assist with most of the services offered in-branch. While you may experience slower than usual response times due to a high volume of calls, rest assured that we are committed to providing you with the best service we can as we help all our members navigate this unusual time.

Let us help guide you.

You may have questions about the markets and your investments. Please know that our advisors, Jas and Megan, are available to help guide you and your family through these turbulent times. Your financial well-being matters to us. At times like these, a single conversation can make a big difference.

Be vigilant in the fight against fraud.

During this time of heightened concern, it is important to be especially vigilant against those seeking to commit fraud. We are here to protect you: Spruce Credit Union will never send you unsolicited emails asking for confidential information, such as your password, PIN, access code, credit card, or account numbers. Please do not respond to unsolicited e-mails, text messages, websites, or pop-up windows that request this type of information. We also remind you not to open attachments or click hyperlinks in emails or text messages that are sent by someone you don't know or recognize.

We'll keep you informed.

We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we're here to help.

We understand this is an uncertain time for everyone and we are here to continue to support you.

Thank you for your continued patience and partnership through this trying time.

• Press Releases