Contact Us

Human connection is what we strive for! Questions about the site, products & services, or any comments or concerns in general, please feel free to fill out the general feedback or technical support  forms and let us know.

Call us at (250) 562-5415, toll free at 1 (866) 562-5411 and talk to a person in Prince George, or click here to find out more about our branches.

Report suspicious activity on your account.

If you notice unauthorized activity on your account or if the security of your personal and financial information has been compromised, please contact us to report the incident.

  • Call 250 562 5415 during business hours.
  • Outside of business hours email: privacyofficer@sprucecu.bc.ca
    • A Spruce employee will contact you the next business day.

Lost or stolen debit cards

You should always guard the PIN for your MEMBER CARD® very carefully and if your card is lost or stolen, report it immediately.

  • Call 250 562 5415 during business hours.
  • Outside of business hours call: 1 888 277 1043.